RSS Feed
Latest Updates
Dec
19
Seasons Greetings from Energeno.
Posted by Emily Poulton on 19 December 2013 12:32 PM



Change of address

 

The Energeno office has moved from City Road to Phipp Street. Our new address is:

Energeno Ltd
W117 Holywell Centre

1 Phipp street
London
EC2A 4PS

 

Please ensure that your records are updated so that all mail, returns, invoices and purchase orders are sent to this new address. Our contact telephone numbers remain the same so there is no need to amend these.

You can see the new office location here.
 

 

Holiday Wishes

The entire Energeno team would like to extend their best wishes for the festive period.


Merry Christmas & happy New Year
Joyeux Noël
& bonne Année
Frohe Weihnachten & ein glückliches neues Jahr
Vrolijk Kerstfeest & Gelukkig Nieuwjaar
Feliz Navidad & feliz Año Nuevo
Buon Natale & felice Anno Nuovo


We look forward to working with you in 2014.


Read more »



Dec
4
Product returns Christmas period
Posted by Emily Poulton on 04 December 2013 12:52 PM

We will not accept returns between the 9th December 2013 and the 2nd January 2014.

For all product return enquiries during this period, please submit a support ticket or call our support line.

Please also be aware that the Energeno returns address will be changing for 2014. We will publish the address once it is confirmed.


Read more »



Aug
14
Holmes 2.0
Posted by Emily Poulton on 14 August 2013 03:27 PM

Energeno is happy to announce that the much-anticipated Holmes software, free with all Wattsons, is now available to download, whether your computer is a MAC (up to 10.8) or Windows (XP and 7) operating system. The entire program has been re-vamped to be even more user-friendly and allows you to analyse in detail and record your electricity usage and generation information. If Holmes is not translated into your language please let us know.


Download Holmes 2.0 now


You will need to log-in to the community, don’t worry if you have forgotten your password, you can reset it. Please note that support for Holmes 1.05 and older versions will cease after 30th September 2013, so please ensure you are using the most up-to-date version before submitting a support ticket. 

 

Warning!

In order not to lose your data, please export everything from Holmes 1.5 before un-installing it. You will be able to import your previous data as a CSV file into Holmes 2.0.


Read more »



Mar
28
OPTIPLUG INSTALLATION VIDEOS
Posted by Emily Poulton on 28 March 2013 12:24 PM

There is a new playlist on our YouTube channel that goes through the installation steps of the Optiplug instructions.

Optiplug YouTube playlist

The first two short videos give you a complete out the box overview of how to get your Optiplug up and running for your chosen appliance to be controlled automatically when there is enough surplus electricity generated:

Step1 : How to pair Optiplug with a transmitter. 

Step 2: How to calibrate the Optiplug with an appliance.

 

For more advanced use of Optiplug, two videos show you how to switch between manual and automatic modes and how to unpair your transmitter from the Optiplug.

Switching between manual and automatic modes

How to unpair the Optiplug from the Wattson transmitter

 

Happy viewing!


Read more »



Mar
12
Anywhere servers down
Posted by Emily Poulton on 12 March 2013 09:53 AM

We are migrating the Anywhere servers so there may be some interruption in the Anywhere service today.

We apologise for any inconvenience caused.


Read more »




Help Desk Software by Kayako case